I called Igenex last week to find out when my results would be in. To give me information over the phone, I was asked my birthdate. The Igenex employee said it didn't match to what they had. They had Feb. 1979 (can't remember the day she said - just month/year) This is not even close to my birthdate (I wish!!)
So I had to send Igenex an email stating my birthdate.
To add to all this - soon after my phone call to Igenex, my phone rang and it was the ND receptionist - when I answered the phone, She called me by a different name. I said, "no, this is -------" then she proceded to say she called the wrong person in error. Just a coincidence that she called shortly after I spoke to Igenex? And what's with not knowing who she was calling?

So, now I'm concerned - where did they get the wrong birthdate? Did my ND have two samples to send to Igenex that day - could there perhaps be a mix-up in the samples?

I have lost confidence to say the least. I am going to call the ND office today and see what's up. At least I have a good excuse now for not wanting to keep the appt.next week and asking for the results to be faxed to the ND here in my city.

I'm so sorry that you are going through this!! We have a hard enough time of keeping our own things straight!

I'm glad you already have planned on asking those questions - please do let us know what you find out!!

Wow, sorry you have to go through this Girlie.

I spoke to someone at Igenex and expressed my concerns - and she said I had nothing to worry about...that there was no mixup. But, I'm not totally convinced.
How would she know if my ND mixed them up anyway...

Haven't had a reply from the ND - but now it's Canada Day holiday, so they're not open.

Will call the ND tomorrow.

Igenex said my results aren't going to be ready until next week.